The Financial Ombudsman supports customers in disputes with financial market entities in various ways. See how you can contact us depending on the type of assistance you need.
1) Expert advice
Our expert helpline is available in varoius hours, depend of the subject.
E-mail advice can be obtained by writing to the following address: porady@rf.gov.pl
Please note! Depending on the complexity of the case, the waiting time may be different.
2) Information on the status of applications addressed to the Financial Ombudsman is provided only by phone between 10.00 a.m. and 2.00 p.m. at the following telephone numbers: 22 333-73-26 and 22 333-73-27.
3) Requests/applications to Financial Ombudsman may be placed personally in the Financial Ombudsman Office.
Requests sent via e-mail address should be in the form of a scan of the signed request or contain an electronic signature.
Biuro Rzecznika Finansowego
ul. Nowogrodzka 47A
00-695 Warszawa
NIP number: 525 15 66 173
tel. +48 22 333-73-26 – Reception
+48 22 333-73-27 – Reception
fax +48 22 333-73-29
e-mail: biuro@rf.gov.pl