Office Structure

Deputy Financial Ombudsman:

Ziemowit Bagłajewski

Director general:

Aneta Weremko

Analysis and Legislation Department

  • Director – Michał Sas
  • Deputy Director – Katarzyna Szwedo-Mackiewicz
  • Deputy Director – Marta Wenclewska

Department of Education and Communication

  • Director – Krzysztof Rek
  • Deputy Director – Marek Jakubiec
  • Deputy Director, Spokesperson – Maciej Sawa

Organisation and Finance Department

  • Deputy Director – Jakub Kubacki

The scope of activities of the Administration and Finance Department includes servicing the Office in financial, accounting, HR, administrative, technical and organizational, statistical and IT matters.

Banking and Capital Market Customer Department

  • Director – Dawid Rapkiewicz
  • Deputy Director – Zdzisław Osada
  • Deputy Director – Dariusz Kowalski

The scope of activities of the Banking and Capital Market Customer Department includes the protection of banking and capital market customers, i.e. payment institutions, payment service offices, electronic money institutions, branches of foreign electronic money institutions, domestic banks, foreign banks, branches of foreign banks, branches of credit institutions, financial institutions, investment fund companies, investment funds, cooperative savings and credit unions, investment companies, and loan institutions.

Insurance and Retirement Market Customer Department

  • Director – Olga Borkowska
  • Deputy Director – Aleksander Daszewski
  • Deputy Director – Eliza Gużewska

The scope of activities of the Insurance and Retirement Market Customer Department includes the protection of customers of the insurance and pension market, i.e. domestic insurance companies, foreign insurance companies, main branches of foreign insurance companies, branches of foreign insurance companies, pension funds, pension companies, the Insurance Guarantee Fund, and the Polish Motor Insurers’ Bureau.

Department of Sanctions Proceedings

  • Director – Sebastian Warchałowski
  • Deputy Director – Krzysztof Bobkiewicz
  • Deputy Director – Ludmiła Lipiec-Warzecha

The scope of activities of the Department of Sanction Proceedings includes the implementation of the tasks of the Office of the Financial Ombudsman in matters of imposing fines, conducting proceedings to determine the amount of the fee to finance the activities of the Financial Ombudsman and the Office of the Financial Ombudsman, administrative enforcement of fines and fees.

Out-of-Court Dispute Resolution Department

  • Director – Anna Gadomska
  • Deputy Director – Sylwia Nowaczyk

The scope of activities of the Out-of-Court Dispute Resolution Department includes conducting out-of-court dispute resolution proceedings between the customer and the financial market entity.

Office for Territorial Representatives

  • Director – Przemysław Woźniecki

Presidency Office

  • Director – Katarzyna Kamińska
  • Deputy Director – Tomasz Karaś